Privacy Policy

Last updated: 9 October 2026

Whitecrow AI ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of personal information:

  • Name, email address, phone number and company details you provide through our contact forms.
  • Messages and enquiries you send to us.
  • Technical data such as IP address, browser type and pages visited, collected automatically via cookies and analytics.

2. How we collect it

We collect information directly from you when you submit a form, email us, or interact with our website. Some technical information is collected automatically through standard web analytics tools.

3. Why we collect it

We use your personal information to:

  • Respond to your enquiries and provide the services you have requested.
  • Send you information about our services where you have agreed to receive it.
  • Improve our website and understand how it is used.
  • Comply with our legal obligations.

4. Disclosure

We do not sell your personal information. We may share it with trusted third-party service providers (such as email, hosting and analytics providers) who help us operate our business, or where required by law. Some of these providers may store data outside of Australia; in such cases we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Storage and security

We hold personal information in secure electronic systems and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as needed to fulfil the purposes described in this policy or as required by law.

6. Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

7. Cookies

Our website uses cookies to improve your browsing experience and for basic analytics. You can disable cookies through your browser settings, though some parts of the site may not function as intended.

We also use the Meta Pixel and Meta Conversions API to measure and improve our advertising on Facebook and Instagram. When you visit the site or send us an enquiry, Meta may receive technical data about your visit and, for enquiries, a hashed (encrypted) copy of your email address and phone number, so it can tell us which ads led to an enquiry. You can control how Meta uses this through your Facebook ad preferences.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date revised accordingly.

10. Contact us

For any privacy-related questions or requests, please contact:

Whitecrow AI
Email: alex@whitecrow.com.au
Phone: 0491 700 335